FAQ

Typically, our available associate positions require previous experience in the healthcare sector – specifically, health plan experience. However, there are some opportunities available which require minimal to no previous experience in the healthcare sector.

Additionally, BroadPath has a wide-range of corporate positions that require specialized experience in their respective departments. Please be sure to read through our “basic qualifications” on our job board to ensure you meet the skillset requirements.

At BroadPath, we serve our clients by developing and deploying highly talented teams of customer service, telesales and claims agents on a project basis. These teams serve our clients, but they are BroadPath W-2 (temporary status) employees, not 1099.

BroadPath projects can last anywhere from 6 weeks to multi-year. The average BroadPath project lasts about 6-9 months. Training for these projects is typically 2 weeks and is paid.

Tip: You might hear our recruiters refer to these opportunities as short-term, long-term, or ongoing “steady-state.” Steady state is typically a multi-year contract.

Not necessarily. Once a project comes to an end, we work to ensure associates in good standing (performance, attendance, etc.) are prioritized for placement on the next available project. It is in everyone's best interest to keep solid employees working! Win-win!

Although our projects are temporary status, they are usually full-time hours (averaging 40 hours per week).

BroadPath does occasionally offer part-time opportunities, however, all of our positions require full-time training during regular business hours.

At times, BroadPath also has part-time flex opportunities. The hours for these positions are determined by call volume and can vary from week to week. The schedules for these positions typically range from 20-40 hours a week and could be a great option (when available) for those wanting more work flexibility.

Tip: Part-time flex positions are typically call center positions. You can expect your paid training to be full-time hours.

Rate of pay varies by project type and is determined during the final interview.

Medical coverage is offered after the initial measurement period of 12 months. The determination of eligibility is made when the associate meets the criteria to be considered a full-time equivalent employee under the Affordable Care Act.

BroadPath does not cover any costs incurred for Internet service or upgrades – however, we suggest you refer to information provided by the IRS on deductions that may help you offset costs of operating your home office. Link